Frequently Asked Questions
Everything you need to know about the Rainbow Cleaning System.
How does the Rainbow Cleaning System work using water?
The Rainbow uses Mother Nature's most powerful element, water, to trap dirt and odors, returning only naturally cleaned, water-washed air to your home environment.
What is the typical shipping timeframe for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 5-7 business days depending on your location within the continental United States.
Does the Rainbow Cleaning System come with a warranty?
Yes, all new Rainbow units come with a comprehensive manufacturer's warranty covering the motor and electronic controller, as well as the overall system against manufacturing defects.
What is your return policy for cleaning systems?
We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you can return the system in its original packaging for a full refund, minus shipping costs.
Can I use the Rainbow to aromatize my home?
Absolutely. By adding a few drops of Rainbow Fragrances or Eucalyptus oil to the water basin, you can deodorize and refresh the air while you clean.
Are the HEPA filters replaceable?
The Rainbow features a HEPA Neutralizer filter for secondary filtration. We recommend inspecting this filter every two years and replacing it as needed to maintain optimal performance.